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a week ago
We have been using AccountRight V19.15 on Windows 2012r2 with Remote Desktop Services Sesssion Host installed for a few years now. We were initially trying to upgarde to AccountRight 2018.4.1 but of course that wont run with a database bigger than 500mb (ours is 900mb) without serious slowness and crashing issues and after a quick search of the forum and the serous issues people have been seeing, we quickly decided to go back to V19.15.
As we are doing a system wide refresh to Server 2019 we have now tried to do this with our new server running MYOB AccountRight Premier V19.15. The application installs as expected however when trying to access the company file we get an "Initialisation Error" (see attached).
This was a clean install of Server 2016 + the install of dot Net 3.5 without anything else other than disabling UAC (including disabling of running admins in admin approval mode) with the same result.
I spent 5 hours on the phone with support reviewing procmon and trying to work out what this software is trying to do that is causing it to fail but have had no luck other than seeing the 2019 box was not hitting as many registry keys as 2012r2. Support keeps falling back on "server operating systems are not officially supported" when Windows Server 2019 is based on the Windows 10 version 1809 codebase, its very furstrating to be told that business software is not designed to run within a business other than on a workstation operating system.
Has anyone gotten V19.15 working on 2019 or even 2016 (still Win 10 codebase with the same version) or have any idea on what else i can try ?
a week ago
In terms of supported operating systems, AccountRight Premier v19.15 is only tested for compatibility on Windows 7, 8 and 10. Its also not designed for use or supported on a terminal server environment. If you were using a terminal server environment then we recommend using AccountRight Enterprise v19 or AccountRight 201X, which are designed for a terminal server environment.
As its not a supported operating system we cannot guarantee that it will work as intended, and we are not able to provide additional support for that installation.
Generally speaking an initialization error means that something has not started in the background stopping the program from launching the file correctly. Looking at the notes on your account it appears that our team have run through all of the common known causes of that issue. If you were still receiving this error after running through all of those things it would suggest an environmental error and due to the complexity of terminal server setups I’m not able to suggest what other possible causes might be behind this issue.
a week ago
As i noted above very clearly, this is a clean install, so the terminal server roles are not installed. This is a clean install of windows 2019, which is the same base code as windows 10.
Can you speak more specificlly around what has not started int he background or how to see what is causing this ? I have run a procmon which shows everything the binaries from MYOB have tried to access on the system, including files, regsitry keys or anything else, and i cant see it failing to access anything, i can see it successully accessing everything includng reading large portions of our data file before it crashes.
Im more than happy to provide further debugging information if you can provide me with what you want to know, im also more than happy to run a screen share and let someone who knows the product in detail show me what is causing it to fail on the system, just saying its "something" really doesnt help us
a week ago
As mentioned previously AccountRight Premier v19.15 is not supported on either Server 2019 or on a terminal server environment. This means I am not able to provide any technical support related to this product on this operating system. Although Server 2019 may have a similar base code, that doesn’t mean it is exactly the same and as AccountRight Premier v19.15 is not certified as compatible with this operating system no guarantees can be made that it will operate.
As the cause of this appears to be an environmental issue potentially spanning from the unsupported operating system, and due to the complexities of the terminal server system I am not able to provide specifics of what could be the cause, beyond the known causes that you have already discussed with our phone support team.