Accountright 2023.5 crashing

[pkilley]

Since upgrade to 2023.5, and upgrading  my offline file as it requires, I cannot access the file at all. On opening, it begins to log in, then crashes and disappears. I tried a fresh install on another machine; it does the same thing. Slightly frustrating .

[Doreen_P · Accepted solution]

Hi @pkilley 

Thanks for your post and Welcome to MYOB Community Forum.

If AccountRight still crashes, make sure that there is no other AccountRight software installed to your computer. To check this, 

• Right-click the Windows Start button and choose Apps and Features.
• Click on the AccountRight software that you want to uninstall
• Click Yes from the confirmation window
• Then reinstall the AccountRight

Once done, please test your newly installed AccountRight if it will still be the same it will allow you to log in.  Also, make sure to check if an update is available for your Windows.

Please let me know if you need further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[pkilley]

It helped. I had to uninstall several old versions and the current one and re-install. My company file still did not work, so I had to restore a backup, and get that confirmed manually. Problem now solved 

[Doreen_P]

Hi @pkilley 

Thanks for updating us regarding this issue.

Glad to hear that the workaround I have provided worked for you. Please feel free to post again if you have further queries.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[Zhiyuan]

Hi Doreen,

I met the same problem with pkilley. After upgrading to 2023.05, 4 of 17 my offline file cannot be opened, they will crash after clicking OK in sign in page. I tried to uninstall and reinstall MYOB, and it didn't work. Any more solution?

[Doreen_P]

Hi @Zhiyuan

Thanks for your post and Welcome to MYOB Community Forum.

Since you already tried to uninstall then reinstall the AccountRight software, you may also need to check the older version of AccountRight software that was installed to your device and delete those including the recent version. To do this, please refer to the steps below.

• Right-click the Windows Start button and choose Apps and Features.
• Click on the AccountRight software that you want to uninstall
• Click Yes from the confirmation window
• Then reinstall the AccountRight

Please let me know if you need further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[Zhiyuan]

Already done this step as well. And I also used my laptop and asked my colleague to open these file, crashing as well.

[Doreen_P]

Hi @Zhiyuan 

Thanks for your reply.

Since you've already tried to uninstall all the older version of AccountRight, please clear cache your AccountRight as well. Kindly refer to this link for instructions. Please let me know how it goes. Also, did you receive any error message when logging in to your account?

Best regards,

Doreen

[Zhiyuan]

Clear cache didn't work.

There is no error message, the problem is crashing after clicking OK in sign in page.

I have 17 offline file, 4 of them has this problem, others work well. Is it possible to send these 4 files to you to have a check?

[Doreen_P]

Hi @Zhiyuan 

Thanks for the update.

Since your file is offline, kindly refer to this post for further workaround. Please let me know how it goes.

Best regards,

Doreen