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Accountright upgrade not working

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CathyHigs
3 Posts
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Australia
CathyHigs
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Accountright upgrade not working

Hi there,

 

I am hoping someone can help with the latest Accountright Upgrade. I currently trying to upgrade from 2018.2 version.  I am currently unable to access my file until I download said file but each time I try I just keep getting the same message: "Windows cannot open this file"...

Any help would be much appreciated!

windows screenshot.jpg

4 REPLIES 4
MYOB Moderator Hayden_B
5,980 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

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Re: Accountright upgrade not working

Hi @CathyHigs

 

I have seen this issue before where it is not adding a .exe file extension after downloading the file.

 

The solution to this is by adding .exe to the end of the file name to get it working.

 

I wrote a post on the details to solve this one, here's the link: Can't download version 2018.1 sucessfully

 

Please let us know how you go.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

CathyHigs
3 Posts
Cover User
Australia
CathyHigs
Cover User

3Posts

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Re: Accountright upgrade not working

Hi @Hayden_B

 

I tried the .exe and that allowed me to download and run the 2018.4 upgrade so thanks for that. The only problem is I still cannot access my file? Am I missing a step perhaps?

2019-01-17 13_25_48-MYOB AccountRight screenshot upgrade.png

MYOB Moderator Hayden_B
5,980 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5980Posts

946Kudos

843Solutions

Accepted Solution Solved Solution

Re: Accountright upgrade not working

Hi @CathyHigs

 

Looks like it thinks you're not using 2018.4, out of curiosity are you opening the new 2018.4 shortcut?

 

When you have installed the lates version you'll have a new shortcut to open this. Any shortcuts pinned to the Start Menu or Task Bar will still open the old version.

 

If you open your Desktop, do you see this icon?

temp.png

 

May not say "SE" depending on the version installed

 

If so, just open this icon then try and open your file like normal.

 

You may need to change any pinned shortcuts you were using previously.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

CathyHigs
3 Posts
Cover User
Australia
CathyHigs
Cover User

3Posts

0Kudos

0Solutions

Re: Accountright upgrade not working

That was exactly the issue.

All the problems are now fixed.

 

Thank you for all your help!

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