Administrator password

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
EllenR
Experienced User
25 Posts
Experienced User
Experienced User

25Posts

1Kudos

0Solutions

Administrator password

I changed the email address to log into MYOB which was succcessful.

However when I log in, it is asking for a password for the administrator. There was no password under the old email address so why is it asking for a password with the new email address. It should be blank.

Any ideas would be appreciated. Thanks Ellen

2 REPLIES 2
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Administrator password

Hi @EllenR

 

Thanks for your post. Generally there isn't a password on the default administrator user unless a password has been entered, have you been able to login since ? 

 

If you haven't please let me know so I can take a look into this for you. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

EllenR
Experienced User
25 Posts
Experienced User
Experienced User

25Posts

1Kudos

0Solutions

Re: Administrator password

Dear Melissa,

I totally agree with you but nobody could tell me why I could not log into MYOB.

I spent 2 hours on hold to be told the same thing.

The person I spoke to said the only way to fix was to reset the password.

This would cost me $31. As I use my file every day, I paid the money.

Not happy with the wait time, not happy to pay money when there was not a problem, but a glitch in the MYOB.

Not good customer service.

 

Ellen

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post