Administrator password

[EllenR]

I changed the email address to log into MYOB which was succcessful.

However when I log in, it is asking for a password for the administrator. There was no password under the old email address so why is it asking for a password with the new email address. It should be blank.

Any ideas would be appreciated. Thanks Ellen

[Melisa_D]

Hi @EllenR, 

Thanks for your post. Generally there isn't a password on the default administrator user unless a password has been entered, have you been able to login since ? 

If you haven't please let me know so I can take a look into this for you. 

[EllenR]

Dear Melissa,

I totally agree with you but nobody could tell me why I could not log into MYOB.

I spent 2 hours on hold to be told the same thing.

The person I spoke to said the only way to fix was to reset the password.

This would cost me $31. As I use my file every day, I paid the money.

Not happy with the wait time, not happy to pay money when there was not a problem, but a glitch in the MYOB.

Not good customer service.

Ellen