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Back Up In Progress

GD2
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Back Up In Progress

Good morning,

 

I have been trying to open my MYOB AccountRight file and get the message 'Back Up In Progress. This company file is currently backing up.  You can sign in once the back up is complete'. 

 

This has been happening since Friday morning.

 

How can I fix this?

 

Thank you.

7 REPLIES 7
Yanike_S
MYOB Moderator
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Re: Back Up In Progress

Hi @GD2 

 

Thanks for your post. Could you post the last 4 digits of your serial number and the Company File ID (Help>>About AccountRight) and I will be able to reset this for you.

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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GD2
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Re: Back Up In Progress

Hi Yanike,

 

Last 4 digits of my serial number are:  9069

 

Thank you.

Yanike_S
MYOB Moderator
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Re: Back Up In Progress

Hi @GD2 

 

I reset both company files under that serial number, let me know if this has solved it for you!

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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GD2
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Re: Back Up In Progress

Thats solved, Thank you Yanike

Leish
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Re: Back Up In Progress

Hi Yanike!!

 

I am also having the same issue.

 

The last 4 serial numbers are 2099 - are you able to reset mine?

 

Thank you in advance.

 

Komal_S
MYOB Moderator
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Re: Back Up In Progress

Hi @Leish 

 

We've reset your file to active. Please let us know if you can log in now. 

Kind regards,
Komal

MYOB Community Support

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Leish
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Re: Back Up In Progress

Thank you so much!

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