Back Up In Progress

[GD2]

Good morning,

I have been trying to open my MYOB AccountRight file and get the message 'Back Up In Progress. This company file is currently backing up.  You can sign in once the back up is complete'. 

This has been happening since Friday morning.

How can I fix this?

Thank you.

[Yanike_S]

Hi @GD2 

Thanks for your post. Could you post the last 4 digits of your serial number and the Company File ID (Help>>About AccountRight) and I will be able to reset this for you.

[GD2]

Hi Yanike,

Last 4 digits of my serial number are:  9069

Thank you.

[Yanike_S · Accepted solution]

Hi @GD2 

I reset both company files under that serial number, let me know if this has solved it for you!

[GD2]

Thats solved, Thank you Yanike

[Leish]

Hi Yanike!!

I am also having the same issue.

The last 4 serial numbers are 2099 - are you able to reset mine?

Thank you in advance.

[Komal_S]

Hi @Leish 

We've reset your file to active. Please let us know if you can log in now. 

[Leish]

Thank you so much!

All active now.