Backup Date not updating

[Alb_Engineering]

Hi anyone who can answer this,

Please advise when the "Last Backup Date" will update in MYOB.  An answer such as "it is being investigated" is NOT sufficient, as this was raised three years ago!!!!   Solved: Back up Date not updating - MYOB Community

And, yes, I know that we haven't rolled over our data file since 2019!!  I am new here and I am in the process of doing that!

Thank you,

Jason Young

Office Administrator

Albany Engineering

Western Australia

[Sean_DC]

Hi @Alb_Engineering 

Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.

This is a known error by the team until now. Even after backing up, it might show an incorrect number of days. In the meantime, you can still back up and ignore the message for now.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

[Alb_Engineering]

Thanks Sean,

Is there a resolution timeframe?  It seems this issue has been going for quite a few years.

Cheers,

Jason.

Office Administrator

Albany Engineering

[Leneth_A · Accepted solution]

Hi @Alb_Engineering

This is still in the process of investigation. We weren't given a time frame for this but we will post some updates if resolved.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[nooch1960]

Hi All,

I can see that the issue is still being investigated.

I am also seeing this issue, specifically with an Online Company file

I have attached a screen shot.

Has there been any progress with this issue, although not a critcal one it is disconcerting to see the erroneous message when closing and backing up my Company file

I would prefer that this was kept open so that this item can be monitored

Thanks 

[Doreen_P]

Hi, @nooch1960 

Thanks for your post.

The relevant team is aware of this and is currently investigating. If you've taken a backup and can see where it has been saved, please ignore the message for now. We do apologise for any inconvenience caused. We will post any update if there's any regarding the issue. We truly appreciate your patience and understanding.

Best regards,

Doreen