Backup Frozen

[JB69]

Hello our file is frozen in the backup stage and we cant access our data file .

Could you please fix this problem for us as I have been unable to contact your support centre in a timely manner.

We are often put on hold for 2 hrs waiting for our position in the queue.

Thanks

Andrea and John

[Hannah_V]

Hi @JB69 thank you for your post. 

Apologies for the inconvenience. To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah