Backup in Progress is locking us out

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csteddy1
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Backup in Progress is locking us out

An AccountRight backup never completed last night. Upon restarting the computer running the backup it still thinks that it is running and has locked us all out. Can you please reset the running backup flag for out org ASAP?

 

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Tracey_H
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Re: Backup in Progress is locking us out

Hi @csteddy1 

 

I'm sorry to hear that you're experiencing this. So that I can assist can you please send me the following information by private message:

 

  • serial number
  • business name
  • primary contact name
  • primary email address
  • is the company file online

Cheers,
Tracey
Previously @bungy15

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csteddy1
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Re: Backup in Progress is locking us out

When I try to send a PM I get 

"You have reached the limit for number of private messages that you can send for now."

Tracey_H
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Re: Backup in Progress is locking us out

Hi @csteddy1 

 

Can you please try using a different browser to log into the Community forum or clear the cache on the browser you are using. Then try to send that pm again.

Cheers,
Tracey
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csteddy1
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Re: Backup in Progress is locking us out

That PM was successfully sent 30 minutes ago. All our staff are still locked out.

Tracey_H
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Re: Backup in Progress is locking us out

Hi @csteddy1 

 

I have responded to your private message. Can you please let me know if you are now able to log into AccountRight?

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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