Backup in progress

[juliaassmann]

Hi there

I can't seem to open Imagine Education Australia MYOB as it says backup is still in progress. 

Could you please assist?

Thank you

Julia

jassmann@kidsincare.com.au

[Sam_R]

Hi @juliaassmann,

Thanks for reaching out. 

So that I can assist with this, can you please confirm the last 4-digits of your serial number? 

[juliaassmann]

Hi Sam

Serial number ends in 304794

Thank you

[Sam_R]

Hi @juliaassmann,

Thank you for your reply. 

I'm having trouble locating your account, could you please send me a private message with your full serial number + name of the file?

[juliaassmann]

How do I send you a private message? My e-mail is xxxxxx@imagineeducation.com.au. Could you e-mail me?

[Steven_M]

Hi @juliaassmann 

I managed to locate the account and it appears that the files have sorted themselves out at our end. As such, just wanting to check in to ensure that you are able to open those files or if you still require assistance with this situation.