Bank Feed Delay

[MattPlow]

I still havent had any bank feeds all week - very frustrating. We are with Westpac so it seems to be more than an ANZ problem.

[Haydes]

Hi @MattPlow

My understanding is that we have sent all the data we received from the Banks, I'd like to look into your case. Could you please send me a Private Message with:

• The MYOB Serial Number (Found in: Setup > Company Information)
• The Company File ID (Found in: Help > About MYOB AccountRight)
• The Last 4 Digits of the Bank Account or CC# that you haven't received yet

This way we can check if the transactions are present or if we need to contact the Bank to request them. You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.

[BlairM]

Hi Hayden,

Just checked & I have transactions up to & including the 17/12. I assumed that I should have received transactions dated 18/12 as well? Please advise. Thanks 

[Haydes]

Hi @BlairM

Great to hear that the data did come through for those days.

As for yesterdays data, I would say that this is processing and should be ready later. Could you try checking again for me in the afternoon (IE: Around 1PM) for me?

[BlairM · Accepted solution]

Thank you Hayden. I now have transactions for 18/12.