Bank feeds & electronic payments

[DAM]

Hi

I have been operation Account Right Premier V19.15 for years and our company is under the limited amount of employees to go to the new STP requirements. 

2 weeks ago I decided to go on the cloud with AccountRight but initially had trouble as MYOB thought my files had to be sent in for repair and then loaded to the cloud.  This took over a week and in the meantime I continued using my desktop version as I need to pay our employees and suppliers.  I chased up MYOB only to discover that they had completed the task in 2 days and didn't bother to let me know.  I then had to manually put all the information onto the cloud that I had carried out on my desktop version. ...took me 3 days to catch up.

In the meantime I requested bank feeds from ANZ to enable me to be up to date with transactions - this was approved. 

However my first problem is that I have 2 MYOB files.  1 MYOB file has 1 bank account and the other MYOB file has 2 bank accounts - a total of 3 bank accounts.  All 3 of these bank accounts appear on 1 MYOB file of which I can't access and no bank accounts even appear on the other MYOB file.  Now even though ANZ has approved bank feeds, one bank account listed on one MYOB file is still saying it is processing after one week of being approved.  Hope this is not too confusing.  Could the problem be that because the ANZ online banking we have is read only access online with no other transaction be approved to carry out online?  If this is the problem, then will this also affect doing any electronic payments for employees wages, supplier payments and ATO payments.

Any help would be grateful as I don't want to continue operating a desktop version and then manually keeping the cloud version uptodate.

Debbie 

[Steven_M · Accepted solution]

Hi @DAM 

Looking at your account, as it stands at the time of posting, we do have two company files in the cloud for you ID 1 and ID 2. The bank feeds are currently listed on company file ID 1. To open your online files you can go to Open a Company File>>Online and select the relevant file to open. 

In terms of bank feeds, as indicated, we currently have three bank feeds on Company file ID 1. You can see these bank feeds via the Banking>>Bank Feeds>>Manage Bank Feeds option. If you do require those feeds to be moved across to the other company file ID we can arrange for that if necessary do let us know.

You can check the company file ID by opening the file and going Help>>About AccountRight