Can not confirm company file online

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Claire23
Experienced User
18 Posts
Experienced User
Experienced User

18Posts

1Kudos

0Solutions

Solved: Go to Solution

Can not confirm company file online

Hello,

 

I am not able to confirm company file online, could you please help.

 

thank you

Claire

9 REPLIES 9
Sam_R
3,372 Posts
Former Staff
Former Staff

3,372Posts

0Kudos

511Solutions

Re: Can not confirm company file online

Hi @Claire23,

 

Happy to assist with this. 

 

Could you please confirm which product version you are confirming? (Help>About MYOB AccountRight>Build)

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Claire23
Experienced User
18 Posts
Experienced User
Experienced User

18Posts

1Kudos

0Solutions

Re: Can not confirm company file online

Hello Sam,

 

AccountRight Premier AU 2019.4.0

 

Build: 2019.4.23.1762

 

Company ID 36

 

 

Claire23
Experienced User
18 Posts
Experienced User
Experienced User

18Posts

1Kudos

0Solutions

Re: Can not confirm company file online

Hi Sam,

 

Just following up the file.

 

Is it done yet?

 

thank you

Claire

Sam_R
3,372 Posts
Former Staff
Former Staff

3,372Posts

0Kudos

511Solutions

Accepted Solution Solved

Re: Can not confirm company file online

Hi @Claire23,

 

Thanks for confirming those details. 

 

I have just sent you the confirmation email. 

 

Do let me know if you need any further assistance. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Claire23
Experienced User
18 Posts
Experienced User
Experienced User

18Posts

1Kudos

0Solutions

Re: Can not confirm company file online

thank you Sam.

my file has been confirmed.

 

cheers

LF4
3 Posts
User
User

3Posts

0Kudos

0Solutions

Re: Can not confirm company file online

Account Right Plus

LF4
3 Posts
User
User

3Posts

0Kudos

0Solutions

Re: Can not confirm company file online

I have been on hold for 6 hours over 2 days trying to get this to work. I have had 4 different people give me licence files 15 times but they are not working and I keep getting errors. I was put through to tech support, been on hold for an hour, then I was cut off. 

 

Reaching the end of my tether to be honest.

 

I cannot confirm a company file for my client. I upgraded last year, but do not need online access. Need only offline. I have no payroll and do not need bank feeds. 

 

Please please please someone help me!!!

Claire23
Experienced User
18 Posts
Experienced User
Experienced User

18Posts

1Kudos

0Solutions

Re: Can not confirm company file online

Hello,

I am on the same side with you - a user.

You need to start a new post instead of reply under mine, then someone from the support team will get back to you and help you out.

Good luck

 

Genreve_S
MYOB Moderator
2,760 Posts
MYOB Moderator
MYOB Moderator

2,760Posts

78Kudos

343Solutions

Re: Can not confirm company file online

Hi @LF4

 

I found your post asking for help in confirming your company file. Thanks for posting.

 

May I get the following information in a private message so I could assist you? 

  • Serial number
  • Full name and email address
  • Company name
  • Product version (Help>About MYOB AccountRight>Build)

If you need help with any other issues feel free to start a new thread. 

 

Looking forward to your reply. 

 

Cheers, 

Genreve

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post