Partner Zone

Can't access a read only file because it isn't upgraded

SergC
Contributing Cover User
7 Posts
Contributing Cover User
Australia
Contributing Cover User

7Posts

0Kudos

0Solutions

Solved: Go to Solution

Can't access a read only file because it isn't upgraded

Hi,

 

I have a read only file I want to access for some payroll reports, however the file won't open because it isn't upgraded to the newest version. I am having difficulty finding the backup file on my computer. Is there a way I can access it online?

Thanks

1 REPLY 1
Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,758Solutions

Accepted Solution Solved

Re: Can't access a read only file because it isn't upgraded

Hi @SergC 

 

After the subscription for an AccountRight has ended, you do have a limited time period of access to the online file. When that time period has ended, we don't guarantee that you will have access to the company file any longer. 

 

In this case, as the decommissioning of that older version has occurred as a result that company file would need to be upgraded to be accessed, so a subscription would need to be in place for that. 


Alternatively, if you do have a backup you are welcome to restore that file locally using the File>>Restore functionality.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post