Can't confirm company file online

[Rose]

I can't confirm my company files online.  This is happening every few months.  I can't get through on the telephone number provided - I am on hold.  This is happening very few months so it is extremely frustrating.

[ChrisMYOB · Accepted solution]

Hello @Rose 

Thank you for your question.

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code