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Can't confirm my company file online or by phone

Experienced Cover User Haire
46 Posts
Experienced Cover User
Australia
Haire
Experienced Cover User

46Posts

17Kudos

0Solutions

Can't confirm my company file online or by phone

MYOB 2018.4.1

How annoying has the 2018 version upgrade been. Wish the team focused on the ATO compliance change and left everything else alone, until the team had time to work through the changes and test them thoroughly.

In 20 years I have never had so many problems.

 

Now I can't even get into my file to work today, as no-one can cofirm the file

 

MYOB has become a joke!!!

3 REPLIES 3
MYOB Moderator Hayden_B
5,586 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5586Posts

839Kudos

786Solutions

Re: Can't confirm my company file online or by phone

Hi @Haire

 

Confirmation errors tend to be errors when matching licencing details between the software using the datafile and our records and not a programming error. I looked up your email address in the system and can't find an account that has a failed confirmation and would like to look into this.

 

To make sure I found the right account, can you please send me a Private Message with:

  • The MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID (Found in: Help > About MYOB AccountRight)
  • Which Product Family you are using (Basics, Standard, Plus or Premier - This is also listed in Help > About)
  • If you work Online or Offline

You may need to log into the file in Read-Only status when prompted to obtain this information.

 

You can send me a Private Message by clicking this link: Send me a PM

MYOB Moderator Hayden_B
5,586 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5586Posts

839Kudos

786Solutions

Re: Can't confirm my company file online or by phone

Hi @Haire

 

I kept looking into this and spoke with our engineering team and they are currently looking into an issue where our confirmation server is not responding to requests.

 

I am just waiting to hear back from them on this, as soon as they give me the all clear I'll get back and let you know.

MYOB Moderator Hayden_B
5,586 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5586Posts

839Kudos

786Solutions

Re: Can't confirm my company file online or by phone

Hi @Haire

 

Just heard back from the team on this, they are reporting that the server is now responding and we have seen successful confirmations.

 

If you now close and re-open AccountRight, could you confirm this issue is now resolved on your end?

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