Can't download version 2018.1 sucessfully

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Experienced Cover User melissapgp
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Can't download version 2018.1 sucessfully

I upgrade the file last night once everyone had logged off for the day no problem, I'm current in the 2018.1 version. The rest of the team can't download the file today. They keep receiving thre following error which I've attached.

 

Windows: can't open this file

 

What's going on?

 

 

error.png
3 REPLIES 3
MYOB Product Team Haydes
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Re: Can't download version 2018.1 sucessfully

Hi @melissapgp,

 

I have seen this issue before with an old release of Internet Explorer is applying the analytics code to track your download to the end of the filename. E.g: It replaces .exe with .1521757357.

 

The resolution can be 1 of 2 things:

 

1. Rename the file to put .exe at the end:

Simply right click the file after you have downloaded it and add .exe to the end.

renamefile.gif

 

 

2. Using Google Chrome or other modern browsers to download the file:

We noticed this has affected only Internet Explorer browsers and using a more modern browser was perfectly fine.

 

Please let us know how you get on!



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
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Experienced Cover User melissapgp
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Experienced Cover User
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Re: Can't download version 2018.1 sucessfully

Thank you Hayden, we put .exe on the end and it worked Smiley Happy

FionaKF
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Re: Can't download version 2018.1 sucessfully

Thankyou Hayden, I put .exe on the end of the file and it updated.

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