Can't get confirmation code - not connected to internet

[Maza1]

How on earth do I get my confirmation code…been waiting on phone for ages. My computer is not connected to internet

[Sam_R]

Hi @Maza1,

Thanks for reaching out, however, I do apologise for the wait times you are experiencing whilst our agents are attending to other callers. 

If you'd like to send me a private message with the following details, I'd be happy to assist you there with this:

• Serial number
• Business file name 
• Your name + email 
• Company file code

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Maza1]

Finally got through....system down at your end 

unable to give me code 

now I'm locked out of my file

Any thoughts or do I have to phone back tomorrow 

go on hold for ages 😞

[Sam_R · Accepted solution]

Hi @Maza1,

Thanks for letting me know. 

You can find my response to your private message in your inbox. 

Resolved via PM - 15/09