Can't open upgrade 2020.3

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Can't open upgrade 2020.3

I have tried 3 different search engines to download the latest myob. It downloads the file but nothing comes up on screen and when I go looking for the file I get the MYOB Account Right Modify setup screen asking whether I won't to unitstall or close and if I press close it asks me  ' Are you sure you want to Cancel?'

 

This is stopping progress. I have to get the latest to the accountant and the ATO. I need help now.

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MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Can't open upgrade 2020.3

Hi @DonnaMansfield

 

Thank you for your post. If you're getting the message Modify or uninstall after installing AccountRight, this means you may be accidentally trying to install the update again. This can happen if you've installed an update but then opened your previous AccountRight version and clicked Update now again.

 

Each AccountRight version has its own desktop shortcut. Please make sure you're using the right shortcut to open the latest version (which is AccountRight 2020.3) or checking your downloads folder for the installation.

 

Please do let us know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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3 Posts
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Re: Can't open upgrade 2020.3

Nothing comes up on the desktop.

It doesn't show as being downloaded.

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Re: Can't open upgrade 2020.3

There is no icon on the desktop to open. When I go looking for the program it shows in apps but I can not open it. So I can only assume that I am not getting the full download.

I need help now.

MYOB Moderator
3,538 Posts
MYOB Moderator
MYOB Moderator

3,538Posts

266Kudos

359Solutions

Re: Can't open upgrade 2020.3

Hi @DonnaMansfield

 

Can I please confirm if you've done a computer search for the program, does it come up ? If you can see the installation in your downloads folder can you please provide me a screenshot. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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