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Can't update to 2018.1

Experienced Cover User GPVS
14 Posts
Experienced Cover User
Australia
GPVS
Experienced Cover User

14Posts

1Kudos

0Solutions

Can't update to 2018.1

I have tried now on numerous occassions to do the update to 2018.1.

 

I have tried off the reminder notice when you log in.

 

I have tried through my.Myob. - at least here I had to accept terms, it went through et up process and then said it was all done.

 

Have rebooted but still on 2017.1

 

What is going on ????   never had this trouble before.

 

Can someone please help

 

Thanks

5 REPLIES
MYOB Moderator Steven_M
25,569 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25569Posts

2942Kudos

3732Solutions

Re: Can't update to 2018.1

Hi @GPVS

 

Sorry to hear that you are having trouble updating to AccountRight 2018.1.


If you are having trouble I would recommend downloading the installer from your my.MYOB account. You will need to select My Products>>Downloads after logging in. Do ensure that if you are given the option to save the installer to your Downloads folder before running it from there.

 

When installing that program, if you do encounter an error do take note of that error and when exactly it does occur so we can investigate further.


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User GPVS
14 Posts
Experienced Cover User
Australia
GPVS
Experienced Cover User

14Posts

1Kudos

0Solutions

Re: Can't update to 2018.1

Hi Steven

 

I did as you suggested and ran the installer.

 

The following message came up right at the end.  I have attached at a file.

 

What do I need to do now ??

 

Charyn

 

MYOB Moderator Steven_M
25,569 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25569Posts

2942Kudos

3732Solutions

Re: Can't update to 2018.1

Hi @GPVS

 

The message you have supplied indicates that the program has been installed successfully. Although there is a problem with the configuration of the AccountRight Server service (one of the key Window Services that is required for AccountRight Server Edition). Help Article: AccountRight server services issues will go through the process of correcting that allowing AccountRight 2018.1 to be used successfully on that computer. 


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User GPVS
14 Posts
Experienced Cover User
Australia
GPVS
Experienced Cover User

14Posts

1Kudos

0Solutions

Re: Can't update to 2018.1

Hi Steven

 

I have been able to downloading the Zip file to the desktop, but can't get any further.  Is there someone who I can talk too because this is beyond me.

 

I have never had problems before.

 

Thanks

 

charyn

MYOB Moderator Steven_M
25,569 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25569Posts

2942Kudos

3732Solutions

Re: Can't update to 2018.1

Hi @GPVS

 

Judging by the fact that you have downloaded a zip file you would be up to Step 4: Add the missing "Huxely.Server.WindowsService.exe.config" file. on that Support Note. The process from here would be:

  1. To extract that file, this is either done by right-clicking on the downloaded file and select Extract All or double-clicking on the zip folder, so you can see the contents and dragging that out to another location/copy and pasting it.

  2. Once that has been extracted, it would need to be copied and pasted into the relevant folder location before attempting to restart that service.

 

If you would like additional assistance you are welcome to post on the Forum or alternatively contact our phone

based team on 1300 555 123.


Kind Regards,
Steven
MYOB Client Support
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