Cannot Open Offline file after AccountRight 2022.8 upgrade

[LTL]

I have checked the Diagnostic file and note teh message "Invalid Fingerprint"
I have downloaded the Hotfix but get the message "Windows Defender SmartScren prevented the AccountRight_Hotfix.exe app from starting"

I have tried disabling Windows Defender Firewall but cannot get teh Hootfiox app to run?

i cannot open the Upgraded file or the previous 2022.7 file?
  

[Sam_R · Accepted solution]

Hi @LTL,

Thank you for your post.

I wouldn't know how to resolve your 'Windows Defender' error, however, I did find this article that may assist with that. 

Once you've resolved that, the below steps will assist you in getting into the file again:

•  Unable to open recently upgraded company file

If there was anything further I assist with, please feel free to reach out. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[LTL]

Thnaks Sam - your suggest has helped and i can now access the file....

[Sam_R]

Great to hear! 

Do reach out should you have any further trouble. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.