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Cannot Open Offline file after AccountRight 2022.8 upgrade

LTL
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Australia
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Cannot Open Offline file after AccountRight 2022.8 upgrade

I have checked the Diagnostic file and note teh message "Invalid Fingerprint"
I have downloaded the Hotfix but get the message "Windows Defender SmartScren prevented the AccountRight_Hotfix.exe app from starting"

I have tried disabling Windows Defender Firewall but cannot get teh Hootfiox app to run?

i cannot open the Upgraded file or the previous 2022.7 file?
  

3 REPLIES 3
Sam_R
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: Cannot Open Offline file after AccountRight 2022.8 upgrade

Hi @LTL,

 

Thank you for your post.

 

I wouldn't know how to resolve your 'Windows Defender' error, however, I did find this article that may assist with that. 

 

Once you've resolved that, the below steps will assist you in getting into the file again:

 

If there was anything further I assist with, please feel free to reach out. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

LTL
4 Posts
Cover User
Australia
Cover User

4Posts

1Kudos

0Solutions

Re: Cannot Open Offline file after AccountRight 2022.8 upgrade

Thnaks Sam - your suggest has helped and i can now access the file....

Sam_R
MYOB Moderator
2,887 Posts
MYOB Moderator
MYOB Moderator

2,887Posts

205Kudos

450Solutions

Re: Cannot Open Offline file after AccountRight 2022.8 upgrade

Great to hear! 

 

Do reach out should you have any further trouble. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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