MYOBCommunity
Partner Zone
|
|
Partner Zone

Cannot confirm company file

Highlighted
rizvy
3 Posts
User
rizvy
User

3Posts

0Kudos

0Solutions

Solved: Go to Solution

Cannot confirm company file

hello

 

i am currently using account right 2016 standard edition. the company file ID is 1 so that means it is confirmed but it requires to confirm again. i am trying to confirm but it is unable to do it through the internet.

 

any help please

3 REPLIES
rizvy
3 Posts
User
rizvy
User

3Posts

0Kudos

0Solutions

Re: Unable to activate company file

hello

i am having a similar issue, it says i need to confirm my company file but it is unable to through the internet and i am currectly on the phone with nz myob 

 

 

MYOB Moderator Steven_M
25,038 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25038Posts

2871Kudos

3648Solutions

Accepted Solution Solved Solution

Re: Unable to activate company file

Hi @rizvy

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

 

We are happy to look into the confirmation of that company file. In order to do so, we do need to confirm the below information :

  • The serial number in the company file - Setup>>Company Information
  • The company file ID - Help>>About AccountRight (which in this case is 1)
  • The version of the program you are using - Help>>About AccountRight

This information can be obtained by selecting the Confirm Later/placing the file into read-only mode. 

As this information is private, I would encourage you to send me a private message on the Forum (select my username @Steven_M and Send a Message (right-hand side) with that information so I can assist with that process for you.


Kind Regards,
Steven
MYOB Client Support
rizvy
3 Posts
User
rizvy
User

3Posts

0Kudos

0Solutions

Re: Unable to activate company file

just sent you a PM

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post