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Cannot confirm or activate company file AccountRight Standard 2013.3.15

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Contributing User Helen_Kor
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Cannot confirm or activate company file AccountRight Standard 2013.3.15

Good afternoon,

I realise there are many others that have come across problems with an error message when using an old version of AccountsRight , I believe since a Windows Update earlier this year. I have used the Hotfix file to no avail. The initial error message I got was that confirmation was unsuccessful , after running the hotfix, the error message I am now getting is: ERROR Unable to activate the Company file. You need to phone MYOB customer sevice. there are a number of reasons why this company file could not be activated. When I have searched the forum, many have had the same problem solved via PM links. Can you help me solve my issue please?

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MYOB Moderator Hayden_B
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Re: Cannot confirm or activate company file AccountRight Standard 2013.3.15

Hi @Helen_Kor

 

Welcome to the MYOB Community Forum, I hope you find it a great source of information.

 

I have been able to make a change to your account that should now allow you to confirm the file. If you close the software and re-open it, you should now be able to confirm the file online.

 

From what I could find, there was a time when the file was attempted to be confirmed in 2017.1 back in June 2017 that has locked that file from confirming since. I can see multiple attempts were made in the correct software and it should no longer have any issues.

 

Please let me know how you go!

 


Cheers,

Hayden
MYOB Product Analyst

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Contributing User Helen_Kor
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Helen_Kor
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Re: Cannot confirm or activate company file AccountRight Standard 2013.3.15

Wow Hayden HOW EASY WAS THAT!! Thanks so much for sorting this out so quickly! Much appreciated!

Starrzar
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Re: Cannot confirm or activate company file AccountRight Standard 2013.3.15

Hi Hayden .. wondering if you can assist with a familiar issue you resolved for Helen earlier .. trying to get access to MYOB Account Right but cannot confirm company file online.

MYOB Moderator JakeN
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Re: Cannot confirm or activate company file AccountRight Standard 2013.3.15

Hi @Starrzar,

 

I have located your account and passed your details to our team. They will give you a callback to discuss this with you.

Cheers,
Jake

MYOB Community Support

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