Cannot export excel reports from MYOB

[microheat]

Greetings,

I don't normally have an issue with exporting reports to excel on my work computer but when I am at home on my home computer I am unable to do this. 

As far as I am concerned both run windows 10, and Excel 365 which are all up to date. 

Initially I had the  Interface not registered (Exception from HRESULT: 0x80040155)  error which I have fixed using community help from previous other posts. 

However, since I have done this I now have a 

System.IO.FileNotFoundException: Cannot find this file. Verify the path and file name are correct error which I cannot fix. Not sure what path and file name they are on about? 

Anyone having the same issues or know how to fix this so that I can export reports to Excel from home? 

All of the other export options such as PDF, CSV etc are all working - except the one that I really need.

I have reinstalled both MYOB and MSOffice 365 with no luck.

Many Thanks  

MH

[gavin12345]

Hi @microheat 

Check that both computers have 32 bit Excel installed (not 64 bit).

Regards

Gavin

[microheat]

Thanks Gavin for the reply.

We run the 64bit excel at work via MS365 and this works ok.

Also tested on another notebook (to be sure) using 64bit excel and this also works - so I dont believe this has anything to do with the differing bit versions any more.

I have the same versions of both MYOB and MS365 on my home computer but for some reason it tries to process my excel export request but nothing appears. All other export options work except Excel.

I'm wondering if this is a processor issue although saying that I dont have any other problems on this machine with anything else.

Thanks

MH

[gavin12345]

Hi @microheat 

Check 

C:\Users\<yourusername>\AppData\Local\Programs\MYOB\AccountRight\app-2022.1100.247649\Reports\Spreadsheet

to ensure the XLT template files are in this folder on both copmputers.

Regards

Gavin