Cannot open AccountRight file

[vtbs007]

Iam using AccountRight PC version with the file saved to the cloud.  I cannot open my company file.

When I open the application, my recently opened files are displayed and when I select my company file, I am prompted to login.

After entering my credentials, the following message is displayed:

If I click Cancel, I am re-directed to the Recently opened company files.  When I click on the company file and log in again, the message above is again displayed.

If I click on Get the latest version, https://help.myob.com/wiki/display/ar/Getting+the+latest+version is opened and I am re-directed to the Recently opened company files.  This page contains general information, including that version updates occur automatically.

How do I open my compay file?

At this stage, I am not interested in the updating the version as opening my company file is mor important.

Thanks and regards

[gavin12345 · Accepted solution]

Hi @vtbs007 

I cannot see the message (until it is unblocked by MYOB moderators), however try using Open instead of Recently Opened list, to ensure you are trying to open the correct file. If it is the online file, the current version of AR is AR2023.1. After 22 Feb 2023 you must be on AR2023 in order to access an online file - this is because MYOB blocks earlier versions after a cut off date.

See this link for more info.

Try installing and using AR2023.1, this may solve the issue.

Regards

Gavin

[vtbs007]

Thanks Gavin

I will try that.

[vtbs007]

Thanks heaps Gavin

Your advice worked - and reduced my stress levels.

I have spend hours on the phone to MYOB ...

[ZD1]

Thanks for the reply Doreen. It would be lovely if I could get to the Setup Menu! I get the Error message as soon as I try to open any of my accounts. ZD1

[gavin12345]

Hi @ZD1 

Think you may have replied to the wrong post, suggest you post again replying to other post otherwise you may not receive a reply. 

Regards

Gavin

[ZD1]

Hi Gavin - I cannot even find the right buttons to reply to anybody in the Community! I wish somebody would let me talk to them, clearly, on a phone!

[gavin12345]

Hi @ZD1 

Click the Reply button here where you originally posted. In your reply let MYOB know if your company file is online or on your computer - this will make a difference, esp if you have logged in here under the same email address as your software is registered with MYOB - they should be able to find the serial number for you.

Regards

Gavin