Cannot send invoices through system (AcountRight 2019.2)

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Contributing Cover User Skipio_account
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Cannot send invoices through system (AcountRight 2019.2)

Hi Team,

 

Sending invoices function seems not working.

so, now I am sending invoices after downloading all.

Can you please let me know how i can send invoices through system

 

 

Thank you. 

3 REPLIES 3
MYOB Moderator Steven_M
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Re: Cannot send invoices through system (AcountRight 2019.2)

Hi @Skipio_account 

 

To my knowledge, we didn't have any widespread situations where clients were not able to email from AccountRight 2019 at the time of your post.

 

If you are still encountering that situation we would need additional information to what is occurring i.e. are you getting an error message? so we can investigate further.

Kind regards,
Steven

MYOB Community Support

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Contributing Cover User Skipio_account
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Re: Cannot send invoices through system (AcountRight 2019.2)

Hi Steve,

I still have a problem to send invoices automatically.

Once I click send to button and chose the email option then I chose the selected form option then clicked send.

But it does not working no invoices have been sent.

 

Please advice.

 

Thanks,

Former Staff Andrew_Y
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Re: Cannot send invoices through system (AcountRight 2019.2)

Hello @Skipio_account 

 

Thank you for your post.  I hope we can point you to some effective help and advice so you can send your invoices through AccountRight.

 

Is it just Invoices that will not send or are you able to use the emailing features within AccountRight for other tasks?

 

Going by the process you have described, if you have been sending emails through this window (see image below) as opposed to Sending forms in a batch, you may not be able to tell if an invoice has been sent immediately, but you can check sent emails in the Print/Email Invoices button of the Sales Command Center.

 

Grey out.png

 

Send to window.png

 

If you are not seeing an error message, it may be that your invoices have sent.  you can see sent emails by going into the advanced filters and removing the tick from "Unprinted or Unsent only"

 

Send show sent.png

 

Hope that is of use to you, and please feel free to read the links provided if you need more information about any of the sections mentioned above.

 

If this has helped in pointing you to useful information I ask that you mark this post as a solution so that others may find answers easier.

Cheers,
Andrew

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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