Change of Owner Email

[NovaConcepts]

Morning,

I contacted MYOB chat yesterday to change the ownership email of two of our Companies.  The previous email has been deactivated but I cannot access the file with the new email.

Basically, I cant access the files to do anything.

Any ideas please?

[Steven_M]

Hi @NovaConcepts 

Users can be invited to a company file from within the software via Setup>>User Access. Using this process, the user actioning the request will be prompted to navigate to their my.MYOB account to invite the user/manage their online access. If you are unable to access the file you can bypass this product if you are the AccountRight Live Owner or the AccountRight Live Administrator via navigating to your my.MYOB account and selecting My Products>>Manage AccountRight Live. Using this process you can look at inviting that new email address to the file without having access to the company file.

If you are not able to access the my.MYOB account for that serial number i.e. you no longer have the password or the access to the email address/two factor authentication code then we do recommend reaching out to our direct support teams  (would recommend chat) to grant you that access.