Partner Zone

Company fIle Activation

ELCPNG2030
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Company fIle Activation

hello Myob community,

 

I am unable to activate my company file on myob version 19.7

 

need urgent help.  

6 REPLIES 6
ChrisMYOB
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Re: Company fIle Activation

Hello @ELCPNG2030 

 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code

Kind regards,
Chris

MYOB Community Support

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ELCPNG2030
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Re: Company fIle Activation

Hi Chris

Thanks and appreciate your respond, below is the details;

 

The serial number of the product - Setup>>Company Information - xxxxxxxxxx
The company file ID - Help>>About AccountRight- x
The version of the software you are - Help>>About AccountRight - 19.7
If you are on AccountRight Classic (v19 or below) - the Company file cod - We used AccountRight Premier V19.7

 

Kind Regards

Abraham

Information removed for security purposes ^CE

ChrisMYOB
MYOB Moderator
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MYOB Moderator
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Re: Company fIle Activation

Hello @ELCPNG2030 

 

If you are using AccountRight v19.7 you should be able to confirm by phone and there will be a company file code that is 10 digits long.

Can you please provide this to me through a Private Message by clicking on the link to my profile, this is for security purposes.

Kind regards,
Chris

MYOB Community Support

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ELCPNG2030
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Re: Company fIle Activation

Hi Chris

 

Here is the Company File Code - xxxxxxxxxxx

 

Best

Abraham

 

Removed for security purposes ^ CE

ChrisMYOB
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Accepted Solution Solved

Re: Company fIle Activation

Hello @ELCPNG2030 

 

I have confirmed the file and sent the confirmation code through a Private Message. 

You can access your Private Messages by clicking on your avatar in the top right of the page and then clicking on the envelope icon. 

Here you will see a Private Message from me containing the confirmation code. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

ELCPNG2030
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Re: Company fIle Activation

Hi Chris

 

Appreciate and thanks, file is activited now ready for use.

 

Best Regards

Abraham

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