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Company file stuck upgrading

HangedUpOnMe
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Company file stuck upgrading

Hi

So our company file seems to be stuck on upgrading.

In the select a company file window, under status it says 'upgrading' and has been doing that since 7:30 this morning, so that is 1.5 hours of upgrading?

we have two other company files which have been upgraded already.

10 REPLIES 10
Steven_M
MYOB Moderator
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Accepted Solution Solved

Re: Company file stuck upgrading

Hi @HangedUpOnMe 

 

Generally speaking, we would wait a little bit longer (~2-3 hours) to fully agree that the company file is stuck in upgrading. However, to get you sorted, I have reset that company file back to Active for you. This should allow you to complete that upgrade process again.

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

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HangedUpOnMe
Experienced Cover User
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Re: Company file stuck upgrading

Thank you for your quick response, problem solved!

nicolar
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Re: Company file stuck upgrading

We are also having the same problem. Our company file has been stuck since 6:30am. Is it possible for you to revert it back to active so we could try again?

Steven_M
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Re: Company file stuck upgrading

Hi @nicolar 

 

All done, give that company file a whirl now. Should be back to Active and allow you to upgrade it as intended.

Kind regards,
Steven

MYOB Community Support

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nicolar
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Re: Company file stuck upgrading

@Steven_M Thank you very much for the prompt reply! All fixed  Smiley Happy

 

Have a wonderful day.

Abdulla
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Re: Company file stuck upgrading

Hi 

we are having issue with our AR file for 2 hrs now, it is stuck upgrading. can someone please help. 

thank you

Steven_M
MYOB Moderator
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Re: Company file stuck upgrading

Hi @Abdulla 


That the company file has been reset back to Active for you. This should allow you to complete that upgrade of the company file again.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Abdulla
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Re: Company file stuck upgrading

thank you Steven

it is working now. 

BigC
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Re: Company file stuck upgrading

I have a company file that is stuck upgrading. All my other company files upgraded to 2021.6 no problems. Can you please reset to active.

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