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October 2021 - last edited October 2021 by Steven_M
October 2021 - last edited October 2021 by Steven_M
Hi
So our company file seems to be stuck on upgrading.
In the select a company file window, under status it says 'upgrading' and has been doing that since 7:30 this morning, so that is 1.5 hours of upgrading?
we have two other company files which have been upgraded already.
Solved! Go to Solution.
October 2021
October 2021
Generally speaking, we would wait a little bit longer (~2-3 hours) to fully agree that the company file is stuck in upgrading. However, to get you sorted, I have reset that company file back to Active for you. This should allow you to complete that upgrade process again.
Do let us know how you get on and if you require further assistance.
October 2021
October 2021
Thank you for your quick response, problem solved!
October 2021
October 2021
We are also having the same problem. Our company file has been stuck since 6:30am. Is it possible for you to revert it back to active so we could try again?
October 2021
October 2021
Hi @nicolar
All done, give that company file a whirl now. Should be back to Active and allow you to upgrade it as intended.
October 2021 - last edited October 2021
October 2021 - last edited October 2021
October 2021
October 2021
Hi
we are having issue with our AR file for 2 hrs now, it is stuck upgrading. can someone please help.
thank you
October 2021
October 2021
Hi @Abdulla
That the company file has been reset back to Active for you. This should allow you to complete that upgrade of the company file again.
October 2021
October 2021
thank you Steven
it is working now.
October 2021
October 2021
I have a company file that is stuck upgrading. All my other company files upgraded to 2021.6 no problems. Can you please reset to active.
by
H-TS
a month ago
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