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November 2022
November 2022
Hi I have V19 and asked to confirm file. I have tried switching off Firewall etc made no difference.
Spent 1/2 hr on the phone several times, unacceptable time waste. I cannot invoice etc please and email address so I may forward the appropiate info serial numbers etc. I cannot afford time on the phone line.
Regards
Mike
Solved! Go to Solution.
November 2022
November 2022
Hello @Denise_Sleath
Thank you for your post.
Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.
Should you still be unable to confirm then do send me a Private Message on this Forum with the following information:
The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code
November 2022 - last edited November 2022 by Yanike_S
November 2022 - last edited November 2022 by Yanike_S
Chris Hi
V19.0.0
I appreciate urgent reply as I need to access accounts
Regards
Mike
Moderator removed sensitive information ~YS
November 2022
November 2022
Hi What TLS settings do you require and how do I do this ? I use Windows 7 and Firefox?
Regards
Mike
I have lost another day of work from not being able to verify my file.
I hqave tied up my phone line trying to contact you for over 40 min today.
November 2022
November 2022
Hello @Denise_Sleath
I have sent you a confirmation code through a Private Message.
This can be accessed by clicking on your avatar in the top right of the screen and then selecting the envelope icon.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
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