Confirmation

[Denise_Sleath]

Hi I have V19 and asked to confirm file. I have tried switching off Firewall etc made no difference.

Spent 1/2 hr on the phone several times, unacceptable time waste. I cannot invoice etc please and email address so I may forward the appropiate info serial numbers etc. I cannot afford time on the phone line.

Regards

Mike

[ChrisMYOB]

Hello @Denise_Sleath 

Thank you for your post.

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code

[Denise_Sleath]

Chris Hi

V19.0.0

I appreciate urgent reply as I need to access accounts

Regards

Mike

Moderator removed sensitive information ~YS

[Denise_Sleath]

Hi What TLS settings do you require and how do I do this ? I use Windows 7 and Firefox?

Regards

Mike

I have lost another day of work from not being able to verify my file.

I hqave tied up my phone line trying to contact you for over 40 min today.

[ChrisMYOB · Accepted solution]

Hello @Denise_Sleath 

I have sent you a confirmation code through a Private Message.

This can be accessed by clicking on your avatar in the top right of the screen and then selecting the envelope icon.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.