Confirming Company File

[JonSharon]

I have attempted to confirm my company files via phone on three separate occassions, and been left on hold for a total of nearly 3 hours all to confirm files.  From reading other posts it appears the only way to avoid the long hold times and perpetually hanging up or "phone cutting up" is to personal message someone.  Yet this appears to be a service that isn't easily available.  Can I please have someone from MYOB contact me to confirm my company files  ....

[Sam_R · Accepted solution]

Hi @JonSharon,

Thanks for reaching out, and welcome to the Community Forum!

We'd be happy to assist you with this here. Could you please send me a private message with the following details:

• Serial number
• Your name + email 
• Company file code (If V19 or earlier) 
• Company file ID (If later than V19) 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.