Confirming company file

[Princess_R]

Hi nicola10,

Thank you for verifying your information.

I've sent you the license file via email. Please check your email and confirm your file again.

Am I able to help you resolve your issue with confirming files? If yes, please click on "Accept Solution." If not, please let me know so I can further assist.

Cheers,

Princess

[nicola10]

Great, thanks :-) 

All is working now. 

[Princess_R]

Hi @nicola10,

Thank you for letting me know. Please don't hesitate to start a new post whenever you need help in the future. I'm more than happy to assist.

Cheers,

Princess

[superstarsales]

Hi @Earl_HD,

Can you also help me on confirming company file.

Thank you

[Leneth_A]

Hi, thanks for your post. I would like to extend to you a warm welcome to the Community Forum. We appreciate you for bringing your concern to us. We are sorry to hear that you are having challenges confirming your company file and thank you for your patience and understanding, it is greatly appreciated. 
 
In this matter, I have sent you a private message for the necessary information to help you confirm your company file. To access the private message, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
 
 
Please do not hesitate to post again if you need help in the future. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

[Leneth_A]

Hi, thank you again for reaching out to us here in the Community Forum. We are glad to inform you that we have resolved it. 
 
I have successfully confirmed the company file and sent the license file to the email address associated with your account. You may now confirm the company file by going to Help >> Confirm a File >> Select by Phone.  
 

Please do let us know how you go, and feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

[LeighAnne]

Hello,

I'm having the same issue in confirming the file. Can someone assist me please. Thank you.

[Leneth_A]

Hi @LeighAnne, 
 
Thanks for your post and welcome here to the Community Forum. We are thankful for your effort in reaching out to us. We are sorry to hear that you are facing issues confirming your company file. We apologize for any inconvenience this may have caused and thank you for your patience and understanding on this matter. 
 
I have checked your account using the email address associated with your account. I can see that your company file is locked. I have arranged to activate it for you. If you are using the older AccountRight Live version (2013 - 2023.5), you would need to install the latest version of AccountRight to confirm your company file automatically. Please see this helpful article that has information about AccountRight releases.
 

Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

[LeighAnne]

Thanks Lynette, we can now open the file.

Another issue we are facing is that, we can no longer click the TABS: FILE, EDIT, COMMAND CENTRES, SET-UP etc.. 

[Leneth_A]

Hi @LeighAnne, 
 
Thanks for letting me know and thank you for the screenshot. 
 
Could you please try to log out of your AccountRight and then log in again? Also, please try to find other users to log in to if they have the same issue. 
 
 
Please do let us know how you go. 
 
Cheers, 
Leneth