Customised Reports

Experienced Cover User mumow
50 Posts
Experienced Cover User
Australia
Experienced Cover User

50Posts

14Kudos

0Solutions

Customised Reports

Since upgrading to Accountright Plus AU 2019.2.0 other than the other painful issues with customised invoices, and items changing order on time sheets, we now find all our customised reports have also had all filters removed and have to be re-customised. these are "big" issues and are extremely time consuming to rectify. Hopefully nothing else "secure" has been tampered with following the "upgrade".

1 REPLY 1
MYOB Staff Post AliK607
382 Posts
MYOB Staff Post
MYOB Staff Post

382Posts

165Kudos

0Solutions

Re: Customised Reports

Hello,

 

Unfortunetely this is still an ongoing issue with v2019.2 accountright. 
However, This may be fixed by deleting the cache files, you will need to close your MYOB program before you do this:

 To open the Run Box use the  Shortcut Keys, Windows Key + R.



2. In the Run Box type with no spaces %localappdata%/myob



3. This brings up File Explorer, double click the folder AccounRight.




4. Double Click the folder that matches the AccountRight version, the client is using 
eg 2019.1 in this screenshot



5. Double click into the Cache folder



6. In this folder are the cache files, you can delete (or rename to old.name.cache)

The Cache Files are named similar to:

companyFileCache_localhost16977MyCDFFileNameHere.cache

Please Note: This will not lose any client data


Regards
Ali
MYOB Client Support
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