Data missing since AccountRight upgrade

[SimonB70]

Hi,

Our IT contractor installed the new compliance update (we're now running AccountRight 2018.2.1). We then opened/upgraded our data files and found that a user no longer existed and months of transactions were gone.

Can we please get some advice on how the best way to proceed to get a working version of MYOB back?

Cheers

[Haydes]

Hi @SimonB70

I have not seen transactions suddenly disappearing with the AccountRight Live upgrade, that being said, Users do become Inactive in the 2018 release the User Management system has changed between v19 and 2018 and will need to be re-set up in the 2018 software.

Before looking into the User troubles, the more concerning problem is missing transactions. To look into this, the best thing to know is if you still have the old v19 datafile and if you have a backup of this.

In short, I'd be looking at ensuring my data is correct in the .myo file we're using and then ensure that specific .myo file is being upgraded for use in 2018 and upgrade the file again.

I would recommend following these support notes through the process:

• Preparing a company file for the new AccountRight
• Processing transactions before upgrading to the new AccountRight
• Things you should know before upgrading
• Getting the latest version
• Upgrade without putting your company file online
• Additional upgrade tasks

Please let us know how you go.

[Kim_5496]

We have experienced the same issue with our MYOB. No missing user but data is missing from the past year, particularly bills paid to suppliers.

[gavin12345 · Accepted solution]

Hi @Kim_5496

Did you upgrade the file yourself or send to MYOB?

I have done more than my fair share of upgrades. Based on my experience, there are 2 likely reasons for transactions missing:

• Someone purged closed prior years transactions - highly recommended to keep file size down
• file mixup, the wrong file was upgraded - an older copy of the file with same name perhaps. Check the date of the last few transactions in the file.

Regards

Gavin

[Nai]

We have experienced similar. The final Payroll for 2018 is missing as well as as some other transactions. I have tried to uninstall the upgrade and open the file with 2018.2 but the data is still missing. I have tried to open a backup from last Friday but the data is still missing.

I printed an entitlement report just before doing the upgrade yesterday which is correct but now if I run the same report, the accruals for that last payroll are missing.

We had reconciled accounts which are now not reconciled (but we printed the reconciliation reports last Wednesday).

Please advise if there is a way to recover this data. 

[Neil_M]

Hi @Nai

Welcome to the MYOB Community Forum, I hope you find it a great resource.

One of the first things to look into if you are missing transactions is the file itself. Specifically, the pre upgraded file. As the upgrade process can only upgrade information within the file, if the information wasn’t in the pre-upgraded file at the time of upgrade it won’t be carried into the upgraded file.

If the information wasn’t in the pre upgraded file then there is no information to recover as it didn’t exist, instead it would require being reentered into the file

[SimonB70]

It was sort of a file mix up. Our IT contractors messed up the upgrade process and seemed to lose the most recent data files. Once they found them and upgraded it was fine.