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Desktop AccountRight v19.13 not opening Windows 10

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Elisem
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Desktop AccountRight v19.13 not opening Windows 10

HI

I have two clients that I have had for years using Desktop AccountRight v19.13.  I have been using Windows 10 for many years with no problems.  I now can not open these data files using Windows 10.  I am a myob partner.  Can anyone help me here.  I have seen a few posts but could not work it out.  These clients do not want to go online.

 

appreciate any help

 

Elise

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Elisem
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Re: Desktop AccountRight v19.13 not opening Windows 10

the message i get is "installation error"

CloverQ
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Re: Desktop AccountRight v19.13 not opening Windows 10

Hi @Elisem 

 

I'm not sure what has been done/changed on your computer, but you can always reinstall AccountRight v19.13 since the error message is pointing to the installation.

 

You can download the version installer from this page - MYOB Software Downloads, uninstall the existing 19.13 then reinstall it. I'd also suggest to have all Windows updates installed and any anti-virus software temporarily disabled prior to the reinstall.

Kind regards,
Clover

MYOB Community Support

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Elisem
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Re: Desktop AccountRight v19.13 not opening Windows 10

HI thanks for that.  I tried that.  Uninstalled old version.  Reinstalled myob but still same message.  Any other suggestions.  Same message came up.  "installation error"

 

Elise

gavin12345
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Re: Desktop AccountRight v19.13 not opening Windows 10

Hi @Elisem 

 

Can you attach a screenshot? Without seeing it sounds like a permission issue (unless it is 'Initialisation error'). Try right click on setup or install file and select Run as administrator, this may solve. 

 

Regards

Gavin

(gavinw222@gmail.com)
Elisem
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Re: Desktop AccountRight v19.13 not opening Windows 10

I am unable to open this myob fileI am unable to open this myob file


@gavin12345 wrote:

Hi @Elisem 

 

Can you attach a screenshot? Without seeing it sounds like a permission issue (unless it is 'Initialisation error'). Try right click on setup or install file and select Run as administrator, this may solve. 

 

Regards

Gavin


HI Gavin, I have done this and tried creating new file, same message.  I am the only one who has access to this computer.  I tried another computer that does not use Windows 10 and it worked, however, thats not my computer.  Tried repairing myob, removed and reinstalled - nothing.  really would love to get this solved.  appreciate your help.

Elise

gavin12345
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Re: Desktop AccountRight v19.13 not opening Windows 10

Hi @Elisem 

 

If you look carefully this is an Initialisation eror (not an installation error). Try the solution in this link.

 

Regards

Gavin

(gavinw222@gmail.com)
Elisem
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Re: Desktop AccountRight v19.13 not opening Windows 10

Gavin, you are a gem.  This worked.  Thank you so much

Elise

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