Desktop AccountRight v19.13 not opening Windows 10

[Elisem]

HI

I have two clients that I have had for years using Desktop AccountRight v19.13.  I have been using Windows 10 for many years with no problems.  I now can not open these data files using Windows 10.  I am a myob partner.  Can anyone help me here.  I have seen a few posts but could not work it out.  These clients do not want to go online.

appreciate any help

Elise

[Elisem]

the message i get is "installation error"

[CloverQ]

Hi @Elisem 

I'm not sure what has been done/changed on your computer, but you can always reinstall AccountRight v19.13 since the error message is pointing to the installation.

You can download the version installer from this page - MYOB Software Downloads, uninstall the existing 19.13 then reinstall it. I'd also suggest to have all Windows updates installed and any anti-virus software temporarily disabled prior to the reinstall.

[Elisem]

HI thanks for that.  I tried that.  Uninstalled old version.  Reinstalled myob but still same message.  Any other suggestions.  Same message came up.  "installation error"

Elise

[gavin12345]

Hi @Elisem 

Can you attach a screenshot? Without seeing it sounds like a permission issue (unless it is 'Initialisation error'). Try right click on setup or install file and select Run as administrator, this may solve. 

Regards

Gavin

[Elisem]

I am unable to open this myob file

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@gavin12345 wrote:

Hi @Elisem 

Can you attach a screenshot? Without seeing it sounds like a permission issue (unless it is 'Initialisation error'). Try right click on setup or install file and select Run as administrator, this may solve. 

Regards

Gavin

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HI Gavin, I have done this and tried creating new file, same message.  I am the only one who has access to this computer.  I tried another computer that does not use Windows 10 and it worked, however, thats not my computer.  Tried repairing myob, removed and reinstalled - nothing.  really would love to get this solved.  appreciate your help.

Elise

[gavin12345 · Accepted solution]

Hi @Elisem 

If you look carefully this is an Initialisation eror (not an installation error). Try the solution in this link.

Regards

Gavin

[Elisem]

Gavin, you are a gem.  This worked.  Thank you so much

Elise