Error Unable to activate this company file

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Error Unable to activate this company file

I am trying to log in to complete my data entry for the last few weeks but I'm getting an error message saying auto confirm didn't work.  I've tried to confirm online but it isn't working.  I get an error message:

 

"Unable to activate this Company file.  You need to phone MYOB Customer Service for assistance"

 

I tried calling but it is after hours.  Can anyone help me please?

 

I am using AccountRight Plus - 2016.2.18.5106

 

Thank you

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MYOB Moderator
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MYOB Moderator
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MYOB Moderator

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Re: Error Unable to activate this company file

Hi @kanders 

 

I've made a change to your account, which should allow for the company file to be confirmed in AccountRight 2016.3 or lower versions. This can be completed using the Confirm Online method if required.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Error Unable to activate this company file

Thanks very much Steven....all good.

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