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FILE NOT OPENING IN VERSION 9

JANELLE
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FILE NOT OPENING IN VERSION 9

Company File 5 will not open in MYOB Latest Version .9.

All other files upgrade and open without issue. This Company File 5 appears to upgrade successfully but on launching pauses and closes MYOB, no windows seen.

 

If you can assist with this please at your earliest time.

 

Many thanks

Janelle

 

5 REPLIES 5
Komal_S
MYOB Moderator
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Re: FILE NOT OPENING IN VERSION 9

Hi @JANELLE 


Is this file online? If there is no error message presented on the screen, please attach the diagnostic log that gets generated after the system crashes and we'll check what's causing it . 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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JANELLE
Experienced Cover User
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Experienced Cover User
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Re: FILE NOT OPENING IN VERSION 9

No file is not online. There is no error message

Komal_S
MYOB Moderator
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Re: FILE NOT OPENING IN VERSION 9

Hi @JANELLE 

Can you please attach the diagnostic log. The instructions can be found by clicking on the link in my previous post. 

Kind regards,
Komal

MYOB Community Support

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JANELLE
Experienced Cover User
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Experienced Cover User
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Re: FILE NOT OPENING IN VERSION 9

See attached for diagnostic.  Still fails in versions 8, 9 and 10 but worked fine in version 7.

 

Local file, not cloud.

 

Please help.

CloverQ
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Re: FILE NOT OPENING IN VERSION 9

Hi @JANELLE 

 

Thank you very much for the log file. 

 

A particular wording found in the error log is 'InvalidFingerPrint', this problem can be fixed by using an AccountRight HotFix tool. 

 

Please find more details of this problem and the tool in this forum thread - Unable to open recently upgraded company file, The second post in the thread will guide you on how to use the tool.

Kind regards,
Clover

MYOB Community Support

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