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File Confirmation Failing

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2 Posts
Cover User
Cover User




File Confirmation Failing

Running AccountRight 2022.10.0
Started getting the below message from yesterday when attempting to login into our cloud file:


"Unable to automatically confirm your company file.
Several attempts to confirm your company file have failed. You may not be connected to the internet ....." 


Internet connection is fine. I have confirmed firewall settings are not an issue with our IT team. 
Have tried confirming the file online option - this also fails.
When logging into the file is now in READ ONLY.
I am the account Admin and cannot get out of READ ONLY mode.


Nothing has changed on our end - can someone please explain why this is happening and how to fix it?

1,545 Posts
Former Staff
Former Staff




Re: File Confirmation Failing

Hello @MariaDeBari 


Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code

Kind regards,

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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