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File stuck in Backup - cannot access MYOB

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Fran4
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Fran4
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February

February

File stuck in Backup - cannot access MYOB

Good afternoon,

 

I did the back up this morning and it came up completed, when all the users tried to log back in the below message came up;

 

Backup in Progress

The company file is currently backing up. You can sign on once the backup is complete.

 

We have restarted the PC's still to no avail.

 

Thank you,

 

Frances

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CloverQ
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CloverQ
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February

February

Re: File stuck in Backup - cannot access MYOB

Hi @Fran4 

 

Welcome to the Community Forum, I hope you find it a valuable resource.

 

I've located an online company file based on your forum details, and have just reset its status. Please restart AccountRight then access the file again.

 

If there's any problem still please do let us know.

Kind regards,
Clover

MYOB Community Support

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Fran4
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February

February

Re: File stuck in Backup - cannot access MYOB

Thank you so much Clover, that has sorted out our issue. Smiley Happy

 

Fran

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