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Frozen Upgrade

Contributing Cover User Alex76
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Frozen Upgrade

We are currently trying to upgrade a file from 2018.4 to 2019.1. It says that it is upgrading and we can't enter the company file. It has been doing this for over 18 hours now. Is there something else that we need to do? We have successfully updated our other company file

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MYOB Moderator Hayden_B
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Hayden_B
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Accepted Solution Solved Solution

Re: Frozen Upgrade

Hi @Alex76 

 

Just took a look into your account using the email you signed into the Forum with and found the file stuck in Upgrading.

 

I've just re-set this back to Active so you can continue using the file, I've also run a couple of corrective scripts to fix any background errors on why it wasn't upgrading and they have run successfully.

 

You should now be able to open the file in 2018.4 or attempt another upgrade to 2019.1.

 

Let me know if you continue to have any issues here.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

Contributing Cover User Alex76
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Re: Frozen Upgrade

Awesome, thank you

EJC
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Re: Frozen Upgrade

Hi,

 

I am experiencing the exact same issue.  Is there any chance you could help out with the same fix please?

 

Thanks,

 

Bernard

joandstu
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joandstu

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Re: Frozen Upgrade

Hi,

I am having the same issue here. Our file has been upgarding for more than 24 hours now.

Can you please look into it?

Thanks

MYOB Moderator Steven_M
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Re: Frozen Upgrade

Hi @EJC & @Alex76 

 

I understand that both of you have contacted our phone support team, who have appearing to reset the file back to active so that the file can be upgraded again.


Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User macwrap
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Re: Frozen Upgrade

Hi Hayden...

 

I have exactly the same problem started upgrade on Saturday... Still upgrading !!

 

cheers

 

Allen Brady

MYOB Moderator Hayden_B
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Hayden_B
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Re: Frozen Upgrade

Hi @macwrap 

 

I've just looked up your account based on your email address and have found the account stuck as Upgrading. I've just reset this to active and, like I did above, ran a few corrective scripts to fix the main problems that would have caught the file stuck as Upgrading.

 

You should now be able to use the datafile, let me know if you're still having issues using your file.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

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