Frustrating to say the least

[NLP]

One of my MYOB files with Account right Premier is online and working, but the other has dropped off and gone into Read ONly mode.  58 mins to speak to someone online, after countless hours last week trying to ensure that both the online files are not terminated last night.  The customer service of MYOB has declined severley yet become far more expensive.  It has been 9 business days since I was able to actually do any work without the constant chasing up and waiting in line.  Could someone please sort this out.

[Hannah_V]

Hi, @NLP thanks for reaching out, and welcome to Community Forum!

I apologized for this inconvenience. Rest assured that I'm going to help you with the error that you have in your account.

To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah 

[Hannah_V]

Hello, @NLP.  We'd be delighted to assist you with your query.

We would appreciate a follow-up on the above information to check more into the error message that you have.  

Please give us any new information or updates on this.
 

Regards,

Hannah