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July 2022
July 2022
Hi,
I have been in the process of tiding up my GL accounts and now some of my accounts have been locked at a parent level, i need to have proper access to level my accounts to reorganise. I also cant delete any old accounts i have removed all transcations from, receiving the error "cannot delete account with journal/jobs recorded"
I have tried to call the helpdesk but they told me that it was an update issue.
Help plz
Solved! Go to Solution.
August 2022
August 2022
Hi @MariamMC
Thanks for your post. You can delete accounts that you don't need. However:
If the account has been used in a transaction, you will not be able to delete it, even after deleting the transaction. This makes sure you keep the history of accounts used in transactions for auditing reports.
As an alternative, you can make the account inactive or combine the account with another account to remove it from the Accounts List.
What are the header accounts you are trying to change? Note that top level header accounts, such as 2-0000, cannot be edited.
Read more here: Deleting an account and set up accounts.
Kind regards,
Yanike
MYOB Community Support
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August 2022
August 2022
Hi
I have attached an image of my accounts.
I am unable to edit some cost of sales accounts - eg: 5-1007 should not be a parent account but should be a level 1 or 2
August 2022
August 2022
I also get the following errors when trying to make an account inactive on both the web & desktop platforms
August 2022
August 2022
Hi @MariamMC
Thanks for your screenshots. It seems like your file will have to come in for a datafile repair. Could you please send me the following information via Private Message so I can go ahead with starting that process?
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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