I upgraded to 2016.1, and my files won't open. They look like they're about to open then disappear.

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Steven_M
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Re: I upgraded to 2016.1, and my files won't open. They look like they're about to open then disappear.

Hi @Renee63 


That particular message is a rare one that does occur and is due to the fact that the tool does have an unknown publisher/is not known to Microsoft. To run that tool you would need to select More Info on that message. This would launch a Run anyway option so you can run that script over that file.

Kind regards,
Steven

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Renee63
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Re: I upgraded to 2016.1, and my files won't open. They look like they're about to open then disappear.

Hi @Steven_M 

 

That worked and I ran the tool on all my files that has the issue with opening.

I then tried to open one of the files that I had fixed and got the following Error:

"You have reached the transaction limit of your company file"

The file doesn't have many transactions on it so something's gone wrong.

Help!

Regards

Renee

Renee63
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Re: I upgraded to 2016.1, and my files won't open. They look like they're about to open then disappear.

Hi @Steven_M 

Further to my previous post, I clicked OK and it took me to the Activation/Confirmation page which I did. I could then open my file and it seems OK.  I'm just worried about that error message, though.

Renee

Steven_M
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Re: I upgraded to 2016.1, and my files won't open. They look like they're about to open then disappear.

Hi @Renee63 


The tool strips the licencing of the company file that is causing that InvalidFingerprint message. As such, upon running the tool you would need to re-activate/re-confirming a company file. This can be done using the Confirm Online option. Once that has been successful, you are all ready to go with AccountRight 2021.6.

Kind regards,
Steven

MYOB Community Support

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Renee63
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Re: I upgraded to 2021.6, and my files won't open. They look like they're about to open then disappear.

Hi @Steven_M 

 

Just letting you know it worked on all my files that had the issue.

 

THANK YOU!

Renee

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