Issue with exporting reports excel from MYOB AccountRight 2019.2

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
2 Posts
User

2Posts

1Kudos

0Solutions

Issue with exporting reports excel from MYOB AccountRight 2019.2

Hi Team, 

I'm having issues with exporting reports from AccountRight 2019.2.

 

When I try to export nothing opens i.e. no error message or anything. 

 

I've tried the following and still cannot export 

* Uninstall and reinstall AccountRight 2019.2

* Repaired Office 365 via Control Panel 

* Run the program as Adminstrator 

* Checked spreadsheet templates under C:\Users\Documents\MYOB\AccountRight\2019.2\Reports\Spreadsheet opens and works 

* Checked Protected View in Excel is unticked 

* Restarted computer 

 

Am I missing something? 

 

Note recently updated office 365. Prior to the update I was able to export reports. 

 

4 REPLIES 4
Highlighted
Ultimate Partner
4,514 Posts
Ultimate Partner
New Zealand
Ultimate Partner

4,514Posts

2,042Kudos

571Solutions

Re: Issue with exporting reports excel from MYOB AccountRight 2019.2

Hi @Monique_FSCO , is your version of Office 32-bit? - go to File, Account, About Excel, the first line gives full details of your version. 


Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)

Highlighted
2 Posts
User

2Posts

1Kudos

0Solutions

Re: Issue with exporting reports excel from MYOB AccountRight 2019.2

Hi @Mike_James 

 

The version of Office is 64-bit.

Highlighted
Super User
917 Posts
Super User
Australia
Super User

917Posts

563Kudos

45Solutions

Re: Issue with exporting reports excel from MYOB AccountRight 2019.2

that might be why, myob is listed compatibility for 32-bit versions of office. see: https://www.myob.com/au/accounting-software/accountright/system-requirements

Highlighted
4 Posts
User

4Posts

4Kudos

0Solutions

Re: Issue with exporting reports excel from MYOB AccountRight 2019.2

And this is why MYOB need to fix the product to support 64-bit; its now the default install on machines. 

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post