Issue with exporting reports excel from MYOB AccountRight 2019.2

[Monique_FSCO]

Hi Team, 

I'm having issues with exporting reports from AccountRight 2019.2.

When I try to export nothing opens i.e. no error message or anything. 

I've tried the following and still cannot export 

* Uninstall and reinstall AccountRight 2019.2

* Repaired Office 365 via Control Panel 

* Run the program as Adminstrator 

* Checked spreadsheet templates under C:\Users\Documents\MYOB\AccountRight\2019.2\Reports\Spreadsheet opens and works 

* Checked Protected View in Excel is unticked 

* Restarted computer 

Am I missing something? 

Note recently updated office 365. Prior to the update I was able to export reports. 

[Mike_James]

Hi @Monique_FSCO , is your version of Office 32-bit? - go to File, Account, About Excel, the first line gives full details of your version. 

[Monique_FSCO]

Hi @Mike_James 

The version of Office is 64-bit.

[sholt73]

that might be why, myob is listed compatibility for 32-bit versions of office. see: https://www.myob.com/au/accounting-software/accountright/system-requirements

[Tech-Support]

And this is why MYOB need to fix the product to support 64-bit; its now the default install on machines.